Upon arrival, I was asked for my card to pay the security deposit. Instead, I was charged another $1300 for my stay which is already paid for via Expedia. Nothing to make up for the HUGE mistake of double charging me, just a “sorry, you’ll get the money back after you check out”. The elevator being down wasn’t a huge issue since they had given prior notice before confirming the stay, but it is quite annoying when you finally get on an elevator, make it up with the luggage only for the room key not to work. The check in process took almost double to triple the time of a normal check in process. The room itself was fine, no huge complaints as I was just there for work and was out most of the days. No offer of water so I had to buy a gallon jug of water from CVS. Strangely enough, the morning of check out, they had a 3-tier cart out full of water bottles by the front desk. The breakfast buffet is fine and has good options. The staff is nice, but it is certainly unpleasant having to be double charged $1300 and only being told “sorry” with a slight shrug.