2/10 糟糕
Deirdre
2025 年 5 月 6 日
不满意：员工和服务、服务设施、住宿条件和设施
My husband and I took out adult children on a trip to the US, our first stop was NYC and this hotel. I made the booking via Expedia and emailed at the time of booking to request rooms near each other ideally with a street view and letting them know it was a special birthday. I did not get a response, I emailed the hotel directly a week before check in and got a response saying they would "do their very best". Their very best was floor eight, ten & twelve facing a brick wall and no acknowledgement of the birthday. I expressed my disappointment and asked if we could upgrade/switch room types to facilitate our request, what appeared to be the reception manager made some comment about only people who book direct can do that, he said he would see what he juggle around the day after - he didn't do anything. The hotel was not full, the housekeeping staff confirmed this.
There was no "welcome to the Fitzpatrick, how was your journey, can we help with your bags". We went to our rooms (three in total) and I can only say these were the most depressing, tired, dark rooms and absolutely not my expectation of four star accommodation. You'll see the photo's below - couple this with broken belt loops on bathrobes, a broken phone, a door lock that fell off every time you closed the door, a lack of decent sized towels for two people, the battery cover missing from the front of the safe.
We met in the lobby every morning and every evening before going out and we were never spoken to once inc
Deirdre
2025 年 4 月入住 5 晚
