The bad reviews weren't kidding. I didn't read these until after I booked and I'm here to say the same things, they're no lie or exaggeration.
First, upon arrival, it was raining and I was wet and cold, I stood at the desk while the guy stared into his computer trying to fix other guests' mistakes they made - they booked one bed when the guests needed two. I didn't get any "welcome, hello, I'll be a while have a seat" or "let me call someone", he just ignored me and left me standing there. Never once said hello.
Second, I asked the girl if she could change sheets and if the hotel charges and she said "no". Later I got an $80 charge on my bill for her changing the sheets. I asked her again when I saw her later and she again said "no", then said a moment later, "well, maybe. I don't really know". Our phone in the room was broken which is why I didn't call the desk, absurd for anyone to think I'd be going up + down to ask simple questions. Also totally took for granted she'd know and wouldn't lie to a guest. She should've said she didn't know from the start.
Third, I went to their cafe and ordered a coffee. I knew it was going to be bad when he told me to taste it first and then said it would be "a waste" to make another pot but upsold me on an Americano, which I should've passed and just gone to the deli right outside the doors and across the street.
Everything in the hotel was closed (as in rooftop, business center, artsy rooms). Zero access for guests.