We were able to check in early, which in hindsight should have been a red flag. When we arrived, the front desk informed us that the air conditioning was out in the entire hotel—on a sunny, 80+ degree day in NYC. They acted as though this had just happened, but when we looked back at recent reviews, we saw that the AC had been out at least a week earlier.
Their only suggested solutions were to open the windows for fresh air (which barely open half an inch) or call down for a fan if the room became too hot. Our room was immediately stuffy and uncomfortably warm. When we called for a fan, we were told we’d be added to a waitlist—no fans were available.
If the hotel knew the AC was down heading into summer, they should have taken proactive steps, like ordering enough fans for every room. Instead, they chose not to communicate the issue in advance and offered no real remedy upon arrival.
This stay felt deceptive and careless. Would not recommend, and we won’t be returning.