The service is poor, after 10 o'clock in the evening, only one window is open for check-in, there is a long queue, and I have three children, and no one cares at all.
Jiong
2022 年 8 月入住 3 晚
8/10
Location is good, room is clean. But I am not pleased with front desk while checking in. I booked hotel through Expedia,but front desk staff told me there wasn’t my reservation in hotel system, they made me wait almost half of an hour and told me it wasn’t their fault, finally I can check in after standing almost 30 minutes in front desk. They make me so upset and nervous because they told me they couldn’t find my reservation in their system!
jiaju
2022 年 6 月入住 10 晚
10/10
We love the area around the property, friendly staff, safe
Sandra G
2025 年 5 月入住 2 晚
6/10
There were limited dining options available, and the hotel's restaurant was not only very expensive but also lacked variety in its menu. As a Gold member, I was disappointed that the hotel did not meet its obligations or offer the expected benefits associated with my membership level.
Raheleh
2025 年 5 月入住 2 晚
10/10
Property was clean and well maintained
Dean
2025 年 5 月入住 2 晚
10/10
Es passable
3 estrella
Ángel
2025 年 5 月入住 3 晚
6/10
Great location - but no fridge and the comforters had big lumps (feathers were all cramped together in hard balls)
Anne Katrine
2025 年 5 月入住 3 晚
10/10
Excellent location. Staff are friendly. Hotel lobby lounge is nice but staff seem overworked and running around. Rooms are big enough but a little dated. Would definitely go back love this hotel.
Daniel
2025 年 5 月入住 3 晚
8/10
Great location comfortable rooms
Zeynep
2025 年 5 月入住 3 晚
10/10
Perfect location!
Christine
2025 年 5 月入住 1 晚
10/10
We had an amazing time at the hotel, everyone was so friendly and helpful.
Fabiana
2025 年 5 月入住 1 晚
8/10
Clean
Barbara
2025 年 5 月入住 1 晚
8/10
Malcolm Scott
2025 年 5 月入住 4 晚
6/10
I have been staying at the Hilton for several years whenever I’ve come into the city. Our recent experience was sub par. I emailed this to Hilton and received no response/acknowledgement.
Upon arrival, I inquired about the time breakfast would be available the next day. We had an early and important doctor appointment nearby and were coordinating our wake up time. We also needed to leave our bags while we went to the appointment and asked about the luggage storage area’s hours. The front desk representative gave us inaccurate information telling me that the restaurant breakfast was served in and the luggage storage area were open at 6:00am. The times we were provided, for breakfast especially, determined our wake up time. We were quite displeased and inconvenienced to have planned our early morning based on inaccurate information. The front desk person I spoke with that morning was surprised stating that all of the front desk people have worked there a while…none were new.
In addition to receiving inaccurate information, it seemed very difficult for the front desk representative to tell me how much was being charged to our credit card upon checking in. He stated repeatedly that it was the “deposit” when asked. Eventually he told me the amount upon my persistence in asking but appeared irritated. Now the good…The hotel is in a great location and is clean. Walking distance to a lot! Breakfast is overpriced but there’s a cute diner more reasonably priced nearby.
Mary Helen
2025 年 5 月入住 1 晚
10/10
Hotel was nice and clean ataff was friendly
Rudy
2025 年 5 月入住 3 晚
4/10
At check in given key card that didn’t work.
Had to come back down to front desk.
Poor service by doorman trying to get us a cab. We ended up walking in the rain after waiting 15 minutes.
At a bare minimum for a so called 4 star hotel you expect a coffee maker which the Hilton does not provide. Refrigerator in room froze our food. No restaurant for a sit down breakfast.
This Hilton is definitely not a 4 star hotel.
Anthony
2025 年 5 月入住 3 晚
8/10
Small room, very crowded lobby, but good location.
Drew
2025 年 5 月入住 2 晚
10/10
Very good stay
Chen
2025 年 5 月入住 3 晚
8/10
The rooms were clean and nice! Enough space for me and my friend. The view was okay, was happy it wasn’t directly to a wall haha. Location is close to Central Park and walkable distance to Subway. Would stay at Hilton again!