I had a very disappointing experience at this hotel. From the moment we arrived, things went downhill. The corridors and our room had a strong smell of cigarette smoke, which was unbearable. The room itself was not clean — the carpet was stained, and the bathroom door was damaged. There was no assistance with luggage when we arrived, which was frustrating, especially as I was with my family. While the staff were friendly, the overall customer service was poor and unhelpful.
One of the most frustrating parts was when I requested a late check-out due to a late evening flight — just 4 extra hours and they charged $100, which I found excessive and unreasonable. It felt like everything was about squeezing more money from guests rather than providing a good experience.
The only positive aspect of this hotel is its fantastic location in the heart of the city — very convenient for sightseeing. Unfortunately, that alone doesn’t make up for the many issues we faced. I would not stay here again.