The staff was very friendly and welcoming, and the location is highly convenient. Very nice complimentary coffe & tea station.
However, the cleanliness of the rooms needs improvement. I was downgraded from a ground floor Queen suite to a basement single bed suite due to unclean flooring in the original suite. Unfortunately, the basement suite also did not appear thoroughly cleaned. While it didn’t have visible crumbs or clusters of dust and hair like the first room, the floors still didn’t seem mopped. Based on my experience with both suites, regular and thorough floor cleaning does not appear to be a standard practice.
Additionally, there was no hot water available in the evening. I was advised to let it run for 15–20 minutes, but even after that, there was still no hot water. Pro-tip - in the morning you can get your warm shower if you let water run for 5min. Unfortunately, quite disappointing experience for 800 CAD for 2 nights. I know New York is expensive, but still...