The customer service was the worst! The young lady when we arrived had no manners. When asked if there was a possibility to check in early she said No, wait til 3pm. That’s your time. And then she yelled at another guest when they were going the wrong way to go to the bathroom. Didn’t tell me the room number. Gave me keys and then looked at me as if I was bothering her since I was hoping she was going to share information with me about the hotel. She didn’t explain we had to use the keycard to use the elevator. The bathroom was dirty upon arrival. There was blood on the floor. There was hair all over the place. Location is great by the train but come prepared to clean the bathroom upon your arrival.
Zayda
2025 年 5 月入住 3 晚
10/10
Great quiet hotel!! Staff was great!! Continental breakfast offered was great!! Will definitely stay at Tru By Hilton Brooklyn again!
Tara
2025 年 5 月入住 3 晚
10/10
Clean, very comfortable, great continental breakfast and close to subway stop. Would definitely stay here again.
Stacey
2025 年 5 月入住 4 晚
10/10
It was close to Park Slope area.
Monica
2025 年 5 月入住 3 晚
8/10
Comfortable beds, nice staff, clean rooms. not a fancy place, but most in Brooklyn are not going to be. worked out great for our stay in NY.
carisa
2025 年 5 月入住 3 晚
10/10
Great location for the Brooklyn Half Marathon. Everyone was friendly and accommodating.
Tammy
2025 年 5 月入住 2 晚
10/10
Insanely amazing location for staying in brooklyn but only being a 30 min subway ride from manhattan. Literally around the corner from subway, parks, and amazing eats
Adriana
2025 年 5 月入住 5 晚
10/10
Very close to Union St subway station. It serves the purpose for a quick NYC trip. Just needed a place to sleep, shower, store stuff.
EFAN
2025 年 5 月入住 3 晚
10/10
It was clean, staff was helpful, checked all the boxes.
Lewis
2025 年 5 月入住 1 晚
10/10
Fe
2025 年 5 月入住 1 晚
10/10
It was quiet and clean
Eunice
2025 年 4 月入住 1 晚
10/10
We stayed for 1 night to see a concert at the Barclays center. It was an easy walk there and it felt totally safe walking back at night. The place was very clean and had everything you could need. Parking was a bit confusing but once we figured out where to go it was very convenient.
Samantha
2025 年 4 月入住 1 晚
4/10
Was direkted to room in the basement with small Windows mounted high up on the wall.
Windows levelled with the ground on the parking area in the back yard.
Was adviced to park in the street outside the hotel, and next morning i had received a parking ticket. Disapointing experience.
Helge
2025 年 4 月入住 1 晚
8/10
breakfast after 8am was poor
Cristiana
2025 年 4 月入住 4 晚
2/10
Valya
2025 年 4 月入住 1 晚
10/10
James
2025 年 4 月入住 1 晚
10/10
Amanda was the best at welcoming us to yhe property! Very attentive friendly and caring! The beds were verty comfortably,quiet very clean beautiful decorations and the breakfast was very good. We love that the property is walking distance from the Subway station. We will be returning!Thank you for a great experience.
Ady L.
2025 年 4 月入住 1 晚
10/10
Tania
2025 年 1 月入住 1 晚
8/10
Friendly staff, quiet, upbeat/casual decor.
Daniel
2025 年 4 月入住 3 晚
8/10
The hotel itself was well maintained but what pissed me off was the fact that they used a fake photo of their parking lot and their actual space was nothing like the photo. I knew parking in Brooklyn was going to be an issue because I have a large pickup truck and parking spaces are limited which is why I selected a hotel on expedia with larger parking spots. Turned out they are using AI generated pictures and parking there was a nightmare. Never again