Unfortunately, my experience at this hotel fell far short of what I expected from a 5-star property. The overall quality felt more like a 3-star hotel, similar to a Hyatt Place, but at a much higher price point and with expectations of luxury.
The staff was unhelpful and, at times, outright rude. My room was consistently missing clean towels, and I had to request them every day—something that should never happen in a hotel of this category.
I was expecting a high-end experience with comfort and attention to detail, but instead, I encountered poor service and a lack of hospitality. I would not recommend this hotel and definitely will not be returning.