The Assistant General Manager, Sebastian, is the very definition of someone who should not be in a position of authority. He completely abused his power, and while I won’t get into every detail, I will say this: the police were called on us for a situation that had nothing to do with us because our kids weren’t present. His actions were unprofessional, unacceptable, and deeply disappointing.
My family and I have been loyal guests of this company for years, and we’ve never experienced such blatant disrespect. Sebastian’s behavior reflects poorly not only on him, but on the entire Marriott brand. It raises serious questions about the kind of leadership this location chooses to hire and promote.
I strongly suggest booking elsewhere. Sebastian should be held accountable and removed from his position and the company immediately.