We checked into our rooms and decided to go to the pool. The pool needs cleaning at the bottom, the sauna needs tlc, there needs to be more towels in the pool area, and there were ants in the pool shower. I did not see, but my kids and their Dad saw them. That night, as we were winding down, we noticed ants on the desk in the room. Okay, we think it's just one ant, but come to find out the desk area was infested with ants going down into the floor and the drawers. They were crawling all over our stuff. We immediately called the front desk and started packing up because, new room or not, we weren't staying in that hotel. She came up about 10 minutes later after initially telling us she didn't have any rooms on the phone. We settled into the room above us , and it was decent. My complaint is that this was very inconvenient to our trip, we would like a refund! The entire building needs extermination