2/10 糟糕
Jessica
与配偶出行
2025 年 8 月 19 日
不满意：清洁度、服务设施、住宿条件和设施
We checked in with an unfriendly front desk agent, which unfortunately set the tone for our stay. After settling into our room, we visited the pool and noticed a strange, pinecone-shaped object moving along the bottom. I replied to a message from the hotel to report it, but never received a response. When we returned late that night, the object was still there and no staff were available.
The next morning, my husband spoke to the front desk again about the pool. They said they’d look into it, but nothing was done. That night, rain caused the ceiling in our room to leak, soaking some of our belongings. We were moved to another room, but it had its own issues—false eyelashes on the bathroom floor, melted wall plates, and hair on the towels.
The continental breakfast was the only redeeming part of our stay, though it was just okay. Overall, the lack of cleanliness, poor communication, and dismissive service made this a disappointing experience.
Jessica
2025 年 8 月入住 2 晚
