We had the help of a lovely staff member named Son, he was very friendly and helpful.
Astrid
2024 年 11 月入住 5 晚
6/10 一般
Jayde
2024 年 10 月 3 日
满意:员工和服务
不满意:清洁度
Although the room view was lovely. Had many bugs crawling around the room, and the bathroom would flood during the shower. The location was okay, had to walk a minimum of 20 mins to get to the main strip of restaurant and bars. Definitely expected more from a 4 star hotel.
Jayde
2024 年 9 月入住 3 晚
10/10 超赞
Witoon
2024 年 9 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Witoon
2024 年 9 月入住 2 晚
4/10 很差
真实旅客
与家人出行
2024 年 9 月 24 日
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
Spacious room for family of 3
The Imperial hotel is not in the center of Tran Phu beach area. It is located first on the Tran Phu street and still have a very nice view of the beach and the bay. It is an older hotel with very distinct smell when I walked into the lobby, it is worse in the elevator and hallway. However, the smell is not as strong as in the room. One thing I disliked about this hotel is the design of the shower. With the narrow glass that is on top of the bathtub, water was fully splashed over the floor. We had to use the towels to dry off the floor every time we took a shower. It is very annoying after two nights and we decided to leave early and skipped the last night.
Breakfast is not much of selection-by 7:30 am, even sticky rice that was provided was gone both days. However, omelets were available throughout the day.
The breakfast room and the gym has little or none air conditioning. However,
The service is excellent here.
Overall, the nightly rate is good value for a family room which is spacious for 3 of us.
真实旅客
2024 年 9 月入住 3 晚
10/10 超赞
Jan
2024 年 8 月 9 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Jan
2024 年 7 月入住 6 晚
10/10 超赞
Cuong
2024 年 5 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Not much negativity to mention. Anything wrong with any facilities you just notice the front desk, they sent someone to have that fixed right away, and the service of every staff is excellent. I stayed here for 18 days.
Cuong
2024 年 5 月入住 18 晚
4/10 很差
David
2024 年 3 月 31 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The bathroom shower was dated with an older style with water pressure low and not hot, right away. The air con didn’t work in the first room so they had to move me to a lower floor. It wasn’t any better. Overall, the place could use some renovating.
David
2024 年 3 月入住 3 晚
10/10 超赞
PHAP
2024 年 2 月 1 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
PHAP
2024 年 1 月入住 2 晚
10/10 超赞
Rex
与家人出行
2024 年 1 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Value, amazing service, nice room with beautiful ocean view, excellent breakfast buffet. We will stay here again 😀
The hotel is very new and the front rooms have amazing ocean view. But the staffs are the best. The reception managers, Ms. Thanh-Tu and Mr. Duy took the extra miles to ensure our stay are pleasant and comfortable. They arranged a rental bike, provided sightseeing information, and bought tickets for us to travel to our next destination. We had a really nice time at the hotel.
PHAP
2022 年 2 月入住 2 晚
10/10 超赞
THUY,Santa Ana
与家人出行
2022 年 2 月 17 日
满意:员工和服务、服务设施、住宿条件和设施
Good
THUY
2022 年 2 月入住 1 晚
8/10 还可以
真实旅客
与家人出行
2020 年 8 月 8 日
满意:员工和服务、住宿条件和设施、客房舒适度
真实旅客
2020 年 8 月入住 4 晚
8/10 还可以
真实旅客
2020 年 3 月 19 日
满意:服务设施,员工和服务
少々メンテナンス不足の感は有るかと思いました。
真实旅客
2020 年 3 月入住 6 晚
10/10 超赞
真实旅客
与家人出行
2020 年 2 月 12 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2020 年 2 月入住 3 晚
8/10 还可以
hiroyuki
与家人出行
2020 年 1 月 3 日
满意:客房舒适度
hiroyuki
2019 年 12 月入住 3 晚
10/10 超赞
真实旅客
商务旅客
2019 年 9 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Large room with balcony seaview. The staff very helpful and friendly. Good location, pool bar nice.
真实旅客
2019 年 9 月入住 1 晚
4/10 很差
真实旅客
与家人及幼儿出行
2019 年 8 月 8 日
不满意:住宿条件和设施,服务设施
This hotel is extremely noisy. The lift makes a ding dong noise that can be heard all through the night.
The breakfast is poor and to top it off as we’re leaving they charged us for new sheets as my son had a blood nose. The sheets could easily have been bleached clean but they told us that would throw out. Pool is small but ok and the gym is hardly a gym.
真实旅客
2019 年 7 月入住 7 晚
8/10 还可以
Minkyu
2019 年 7 月 30 日
满意:员工和服务、住宿条件和设施、客房舒适度
뷰가 좋은 방, 청결상태는 아쉬움, 직원들 친절
방 입실시 방 한복판에 바퀴벌레 죽어있었음. 전체적으로 관리가 매우 잘되어 있지는 않음. 방은 크고 뷰는 매우 좋음. 나가는 아침 로비에 있던 직원이 매우 친절함.
Minkyu
2019 年 7 月入住 1 晚
10/10 超赞
真实旅客
与家人及幼儿出行, 商务旅客
2019 年 6 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Imperial Hotel is the best choice for my family in Nha Trang City. 5 Stars!
I love everything at here. The staff was very nice and friendly. The Room was sparkling and so beautiful.
I will come back in next vacation.
Thanks,
Hannah
真实旅客
2019 年 6 月入住 1 晚
10/10 超赞
真实旅客
商务旅客
2019 年 6 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very friendly and made sure that we were comfortable. They also provided a piece of cake for my wife's birthday which was much appreciated. The breakfast had a great variety! The view from the room was amazing. Nice pool and everything was clean !