Worst Stay – Double Charged Despite Prepayment
I had the worst experience here. I prepaid for everything through Expedia and even completed online check-in, yet the staff still held the full amount again for both rooms — nearly $1,200. This was completely unnecessary and caused a lot of stress. I’ve never had this issue at other hotels. I will never stay at this location again and do not recommend it to others.
IMRAN
2025 年 5 月入住 3 晚
10/10 超赞
Brian
与配偶出行
2025 年 5 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed at this location a few times and it’s always been a reliable and convenient option . Great pricing , amazing staff and it’s close enough to get to most the tourist attractions in Niagara !
Brian
2025 年 5 月入住 3 晚
8/10 还可以
Timothy
与家人出行
2025 年 5 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
…
Timothy
2025 年 5 月入住 1 晚
8/10 还可以
Mariam
2025 年 5 月 19 日
满意:员工和服务,清洁度
Good
Mariam
2025 年 5 月入住 2 晚
10/10 超赞
Barb
2025 年 5 月 19 日
We were upgraded to the Hilton we were very great experience we will do it again thank you for our stay
Barb
2025 年 5 月入住 1 晚
10/10 超赞
Christina
与家人及幼儿出行
2025 年 5 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel
Christina
2025 年 5 月入住 2 晚
10/10 超赞
Dawn
2025 年 5 月 17 日
满意:清洁度、员工和服务、住宿条件和设施
Location
Dawn
2025 年 5 月入住 3 晚
10/10 超赞
Harshitkumar Rakeshbhai
与家人出行
2025 年 5 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Pretty good
Harshitkumar Rakeshbhai
2025 年 5 月入住 2 晚
10/10 超赞
Yuvraj
与家人及幼儿出行
2025 年 5 月 13 日
满意:住宿条件和设施,服务设施
Everything good
Yuvraj
2025 年 5 月入住 1 晚
10/10 超赞
brunella
2025 年 5 月 12 日
满意:清洁度、员工和服务、住宿条件和设施
Really clean
brunella
2025 年 4 月入住 3 晚
8/10 还可以
Ted,London
2025 年 5 月 11 日
满意:清洁度、员工和服务、住宿条件和设施
Close to casino
Ted
2025 年 5 月入住 1 晚
10/10 超赞
WAEL
与家人出行
2025 年 5 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good
WAEL
2025 年 5 月入住 1 晚
10/10 超赞
Marijane
与配偶出行
2025 年 5 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Walkable and convenient. Safe and easy parking.
Marijane
2025 年 5 月入住 3 晚
2/10 糟糕
Ghuman
与家人出行, 与配偶出行
2025 年 5 月 9 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
When we book online the charges is &140
And when we left they cut $30 more for car parking. No hotels take parking charges.
We don’t like this.
Ghuman
2025 年 5 月入住 1 晚
6/10 一般
milka
2025 年 5 月 9 日
满意:住宿条件和设施,清洁度
不满意:员工和服务
Staff are so rude
milka
2025 年 5 月入住 1 晚
8/10 还可以
Aman
团体旅客
2025 年 5 月 6 日
满意:服务设施
A
Aman
2025 年 5 月入住 1 晚
2/10 糟糕
Liberata
与配偶出行
2025 年 5 月 5 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was 100% the worst place I’ve ever stayed. When we entered into the place there were almost no lights on in the hallways, the walls were paper thin and I could hear everything. On top of that the room wasn’t cleaned properly, there were fake eyelashes from a previous visitor. In addition the smoke detector/carbon monoxide detector were flashing red. People were banging on the windows and staff were smoking outside of our window speaking loudly.
Liberata
2025 年 5 月入住 2 晚
8/10 还可以
Jenny Lyn
与配偶出行, 商务旅客
2025 年 5 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything is good.
Jenny Lyn
2025 年 5 月入住 2 晚
10/10 超赞
Kathleen,Bradford
2025 年 5 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good location great price
Kathleen
2025 年 5 月入住 1 晚
10/10 超赞
George
2025 年 5 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is an older property, but clean andvwell maintained.
George
2025 年 5 月入住 1 晚
8/10 还可以
Mary grace
2025 年 5 月 4 日
Clean and the staff is v professional respect the customers
Mary grace
2025 年 5 月入住 1 晚
2/10 糟糕
Ishant
与配偶出行
2025 年 5 月 3 日
满意:清洁度
不满意:住宿条件和设施,员工和服务
It was a depressing and noisy place and had alot of hidden charges. Very unwelcoming employees. I am surely not going nack there.
Ishant
2025 年 5 月入住 1 晚
4/10 很差
Emily
与家人及幼儿出行, 与家人出行, 与配偶出行
2025 年 5 月 3 日
不满意:清洁度、员工和服务、服务设施
The stay was definitely one to remember. When my family and I had arrived to the hotel ( a little early around 1) staf had told us that we would be able to check in and there may be a fee, which we were made aware of. Once we got there, front desk told us we had to wait over 2 hours (basically at the regular check in time) with a overtired 3 month old baby.
Once we finally checked in, opening the door to our room felt like walking into a sauna. The room was wet and had a smell of mould to it. (The room of course had mould seeping through the walls)
By our second day stay we noticed there was an ENTIRE ANT COLONY coming out from the baseboards of the room. There were ants EVERYWHERE!!
Anytime we’d requested some linens, toilet paper we were told they’d be sent down (we were the room right beside the lobby) and they had entirely forgotten even after 3 times reminding. Which eventually I’d gone to the front and waited to have them hand it to me.