I booked this hotel hoping for a clean, professional and restful experience. Instead, I arrived to a room with hair on the toilet seat and pillows with black stains. After a long journey, this was unacceptable. The hotel doesn’t clean rooms daily unless requested in advance — something I was only told at check-in.
There’s no phone in the room, so I had to contact Expedia. They arranged for a room change, but when I went to reception, there was no apology, just silent key handover — as if I was bothering them.
That night, I heard disturbing noises — not just drainage, but knocking and movement. I recorded the sounds, and in the middle of filming, the TV turned on by itself. The remote was far from me, which the video clearly shows. I reported this and was told a male staff member would come up. As a solo female traveller, I declined. I offered the video as evidence, and was told “we checked the camera, it’s probably from outside.” That response left me speechless.
Expedia tried to secure a partial refund, but the hotel refused, citing their cancellation policy. How could I have known what I was walking into? I trusted their website. I feel completely let down. I approached this whole situation respectfully, and was treated with indifference. For a large hotel, I expected basic courtesy. I left feeling unsafe, disappointed, and disrespected.