Everything about the property and my stay there was magical and beautiful. It’s very remote and hard to get to but very much worth it. The only drawback is not having much time to explore the town but if you’re looking to get away from the hustle and bustle of the city there’s not much better.
Extremely remote (nearly a 3 hour bus ride from Kinegawa Onsen Train station into the winding mountains) which was both an adventure and unnerving. Made to feel like a foreigner with little help in understanding the cultural norms as a newcomer to the onsen experience.
The in-suite onsen option was incredible, providing both privacy and ability to enjoy the experience as a newcomer free of the "ritual" imposed but not well explained for use of the public hot pools.
Hatcho No Yu was ultimately a memory for a lifetime but came with a less than supportive interface with staff who treated us like we didnt belong.