全包式阿鲁巴Riu宫殿酒店有游泳池吗？

是的，此住宿设有2 个室外游泳池和儿童游泳池。

全包式阿鲁巴Riu宫殿酒店允许宠物入住吗？

不可以，该住宿不允许宠物入内。

全包式阿鲁巴Riu宫殿酒店的停车费是多少？

该住宿免费提供自助停车。

何时可在全包式阿鲁巴Riu宫殿酒店办理入住？

开始办理入住：15:00；停止办理入住：23:30。在限定时间内可安排延迟入住。

全包式阿鲁巴Riu宫殿酒店提供全包式服务吗？

是的，这是全包式住宿。包括所有餐饮，可参加活动：排球。

全包式阿鲁巴Riu宫殿酒店的地址在哪里？

这家棕榈滩住宿依傍着海滩，距离希尔顿阿鲁巴赌场、棕榈滩和凯悦酒店赌场步行不到 10 分钟。而且，老鹰海滩和斯特拉瑞斯赌场距离酒店不到 2 公里。

全包式阿鲁巴Riu宫殿酒店

Q: 全包式阿鲁巴Riu宫殿酒店允许宠物入住吗？

不可以，该住宿不允许宠物入内。

Q: 全包式阿鲁巴Riu宫殿酒店的停车费是多少？

该住宿免费提供自助停车。

街区简介

全包式阿鲁巴Riu宫殿酒店地处努德的棕榈滩，位于海滩，周边购物便利。购物的旅客可逛逛阿鲁巴文艺复兴商场，所有旅客都可前往老鹰海滩和棕榈滩欣赏自然景观。带孩子一起旅行？请考虑选择蝴蝶农场，或者到特立尼达体育场参加一场活动或游戏。到附近的高尔夫球场，练习您的挥杆技巧，或者尽情体验该地区的其他活动，如极限跳伞和徒步/骑行，饱览优美的户外风光。

访问我们的努德旅行指南

2/10 糟糕

Jin

2024 年 9 月 25 日

不满意：清洁度、员工和服务、住宿条件和设施

2024 年 9 月入住 4 晚

10/10 超赞

DA

2024 年 7 月 5 日

2024 年 6 月入住 5 晚

2/10 糟糕

Thomas

2025 年 8 月 27 日

不满意：员工和服务、服务设施、住宿条件和设施

What a complete disaster staying at the Riu Palace from day 1 of getting there. Rooms were not ready at 3pm check in. The elevators weren’t working throughout the whole stay from August 22nd- August 27nd. Me, my wife, and 8 family members including babies had to carry our luggage’s, bags, and babies up 5 flight of stairs on the first day. Even on the last day we had to carry them all down because elevators didn’t work. We stood in room 1523 and not only us but mainly everyone had problems with their rooms. Our sink did not work. We had no hot water the entire time we stood there. The shower drain did not drain properly. We had to shower in cold water the entire trip! There was construction going on the entire stay. My brothers room was flooded and the light fixture was hanging from the ceiling. He had to switch 5 rooms until he found one that had no problems! In my grandpas room and other family members rooms the Air Conditioner did not work. My grandfather is 80 years old with a heart condition and the staff gave him a problem switching rooms with Air Condition. He could of gotten a heart attack! What a disaster this whole vacation was staying there. It was disgraceful and we paid good money for this place. We paid for a hotel and didn’t receive what we paid for. It was suppose to be a nice vacation for everyone and everyone was in distress over this. I’m so upset after all the money we spent as a whole. The Riu Palace should compensate us for this disaster of a stay!

2025 年 8 月入住 5 晚

2/10 糟糕

Michael

与家人及幼儿出行, 与家人出行

2025 年 8 月 27 日

不满意：住宿条件和设施，员工和服务

Ongoing construction on the beach, no working elevators, no working hot water or water in general for 2 days, no working telephones, no working ac.

2025 年 8 月入住 5 晚

8/10 还可以

Gary Martin

与配偶出行

2025 年 8 月 27 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Service was excellent .. food was excellent .. staff was excellent … very clean …

2025 年 8 月入住 6 晚

2/10 糟糕

sam

与配偶出行

2025 年 8 月 27 日

不满意：清洁度、员工和服务、服务设施、住宿条件和设施

Properly was under construction no hot water elevator was not working air conditioner not working properly room had a moldy smell

2025 年 8 月入住 4 晚

2/10 糟糕

Angel

2025 年 8 月 27 日

满意：清洁度、员工和服务、服务设施

不满意：住宿条件和设施

Very disappointing!!! I did not having air condition for the first 2 day, it was unbearable and I suffer from asthma. The 3rd the elevator broke down… I have severe back condition. This day was an absolute nightmare. We were not even offered any type of compensation. I am asking Expedia to provide me some compensation for this trip. Thank you.

2025 年 8 月入住 3 晚

6/10 一般

Georgiana

与家人出行

2025 年 8 月 27 日

满意：员工和服务

不满意：住宿条件和设施

I was very surprised to learn that on the second day of my vacation we were told that we had to move to the new building. The elevator didn’t work , water was turned off and the a/c didn’t work. That situation was ongoing up to the time of my departure. The food was good and there was plenty of activities.

2025 年 8 月入住 5 晚

2/10 糟糕

Kristina

与家人及幼儿出行, 与家人出行

2025 年 8 月 27 日

不满意：住宿条件和设施，清洁度

My family and I stayed at the Riu Palace Aruba from Friday, August 22, through Tuesday, August 26. I am writing to formally express my extreme disappointment with the quality of our stay, which was far below the standards expected of a resort of your reputation. From the moment we arrived, our experience was plagued with issues: • Elevators Out of Service: Upon check-in, the elevators were not functioning, forcing my wife and me to carry our 15-month-old child and all of our luggage up to the 5th floor. • Plumbing Issues: The hot water only worked for 2 out of the 4 nights, the sink faucets did not provide cold water, and the shower drain was clogged, causing water to back up while bathing. • Air Conditioning & Fan Malfunctions: On our first night, the AC did not function, and neither did the ceiling fan, leaving our room uncomfortable. • Construction Noise: Our stay was further disrupted by loud construction noises, including jackhammers from morning until evening. This not only disturbed our sleep but also made it extremely difficult for our infant daughter to rest. • Unresponsive Service: Despite multiple complaints, staff members were unable to resolve these issues

2025 年 8 月入住 4 晚

2/10 糟糕

Donald

与家人及幼儿出行, 与家人出行

2025 年 8 月 27 日

满意：清洁度

不满意：住宿条件和设施，服务设施

My family and I stayed at the Riu Palace Aruba from Friday, August 22, through Tuesday, August 26 2025. I am writing to formally express my extreme disappointment with the quality of our stay, which was far below the standards expected of a resort of your reputation. From the moment we arrived, our experience was plagued with issues: • Elevators Out of Service: Upon check-in, the elevators were not functioning, forcing my wife and me to carry our 15-month-old child and all of our luggage up to the 5th floor. • Plumbing Issues: The hot water only worked for 2 out of the 4 nights, the sink faucets did not provide cold water, and the shower drain was clogged, causing water to back up while bathing. • Air Conditioning & Fan Malfunctions: On our first night, the AC did not function, and neither did the ceiling fan, leaving our room uncomfortable. • Construction Noise: Our stay was further disrupted by loud construction noises, including jackhammers from morning until evening. This not only disturbed our sleep but also made it extremely difficult for our infant daughter to rest. • Unresponsive Service: Despite multiple complaints, staff members were unable to resolve these issues

10/10 超赞

Marie G

与家人出行

2025 年 8 月 27 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Very clean

2025 年 8 月入住 5 晚

2/10 糟糕

Rafael

与家人出行

2025 年 8 月 26 日

不满意：清洁度、员工和服务、服务设施、住宿条件和设施

From the moment my family arrived the resort had construction happening. No elevators, showers, air conditioning units were working. Terrible experience. Definitely will not be going back.

2025 年 8 月入住 4 晚

10/10 超赞

Hertzel

与家人及幼儿出行

2025 年 8 月 25 日

满意：服务设施，清洁度

The staff were very friendly and helpful. The cleanliness was outstanding and the food was amazing. Planning another trip to go back in December

2025 年 8 月入住 5 晚

10/10 超赞

dalia

2025 年 8 月 24 日

满意：员工和服务，清洁度

不满意：住宿条件和设施

Very very old room

2025 年 7 月入住 4 晚

2/10 糟糕

Surinder，Surrey

与家人出行

2025 年 8 月 23 日

不满意：清洁度、员工和服务、服务设施、住宿条件和设施

We stayed at Riu palace for 3 days. The customer service was worst i have seen. This is the worst all inclusive I have been to. Very limited room service food options. In terms of housekeeping, the day we landed, i called three times for extra blankets, The blankets were delivered next day at 3pm. Housekeeping did not clean out room at all. There was sand, we didnt have any clean towels. I requested multiple times for them to clean my room, even went to the front to request but my room still wasnt cleaned. In the morning the next day, i had to go to the pool and get beachside towels to use inside room. They kept telling me they are on the way but nothing happened. They have welcome drink at the front. I requested water and I was told no this is for welcome only, which was a shock as it was just water in an all inclusive resort. Overall, very negative experience. Anyone i talked to on the resort had some kind of negative experience

2025 年 8 月入住 3 晚

8/10 还可以

Abeer

与家人出行

2025 年 8 月 23 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

This all inclusive resort is beautiful. It’s super clean and the location is perfect. The swimming pool is wonderful. The staff is outstanding. The two things that need improvement on a large scale is the number of restrooms and locations. There is only one bathroom located on the level where the restaurants are, and one in the main lobby. No bathrooms by the pool area. The second complaint is the food. Huge disappointment.. was not good at any of the restaurants we tried. We were really looking forward to good meals as the price tag to vacation here is hefty. Speaking to many of other guests that stayed there, they are just as disappointed in the food selection and lack of chefs touch.

2025 年 8 月入住 5 晚

8/10 还可以

Dwayne

与家人出行

2025 年 8 月 22 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

2025 年 8 月入住 4 晚

10/10 超赞

Kimberly

与家人出行

2025 年 8 月 22 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

The main dining room had the most delicious food I ever had at an all inclusive resort. (We did not try the specialty restaurants). The pools were beautiful, large and clean. Loved the swim up bar. The staff - front desk, wait staff, bartenders - were incredible. Everyone was friendly and went over and above to please us. The evening entertainment was fun - dancers were amazing. The only drawbacks at this facility were: There should be restrooms closer to the pool and Rooms with 2 beds (instead of one king) should be queen beds, not full beds. Otherwise, loved the resort and plan on going back next year!

2025 年 8 月入住 4 晚

8/10 还可以

Barbara

与家人及幼儿出行, 与家人出行

2025 年 8 月 21 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Great location! If you choose to go off the resort there are many restaurants within walking distance. Really good shopping thats affordable. Our all-inclusive was a good deal. The buffet was much better than the restaurants on resort with a plethora of options. Beach was fantastic although if you didnt get up teally early you may not get a set up in the shade. Many people would.throw their towels on chairs by the pool.or on the beach area and would.go eat breakfast etc., emsuring they had best locations. Pool was good.

2025 年 8 月入住 4 晚

10/10 超赞

Yamil

与家人及幼儿出行

2025 年 8 月 21 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Segura

2025 年 8 月入住 4 晚

10/10 超赞

Janelle

2025 年 8 月 19 日

满意：清洁度、员工和服务、住宿条件和设施

I love everything the staff big shut out to Mimi at the swim up poll bar and Rosemary in the lobby bar and the rest of stafff I will go back there activities was great

2025 年 7 月入住 6 晚

10/10 超赞

Jillian

与家人出行

2025 年 8 月 18 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

We loved Riu Palace! It is under some construction but nothing that bothered us that much. The staff was fabulous, especially Rainy and Keyla! We loved them so much we went wherever they were bartending at each night. The shows were a lot of fun and the pool was amazing

2025 年 8 月入住 7 晚

10/10 超赞

Brad

2025 年 8 月 16 日

满意：清洁度、员工和服务、服务设施

Overall food quality was 9 out of 10. Themed restaurants food quality - 10. Service was excellent. Great location to “downtown” restaurants bars and shopping. Our only negative about the property was mold in / around ceilings, especially the bathrooms. We will be back.

2025 年 8 月入住 7 晚

10/10 超赞

Teddy

与配偶出行

2025 年 8 月 15 日

满意：服务设施

Had a good variety of food

2025 年 8 月入住 6 晚

6/10 一般

TRACY，faling waters

与配偶出行

2025 年 8 月 12 日

满意：员工和服务，清洁度

不满意：服务设施

Location was nice Staff very nice But very hard to get ice in cups same food daily Not easy to get soda on kids side have to walk to adult side to access soda and ice Elevator didn’t work most of time Had no hot water for 2 days was told sorry it’s all inclusive ? So no showers ;( Nor did they seem to care

2025 年 8 月入住 5 晚

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全包式阿鲁巴Riu宫殿酒店

Hotel Riu Palace Aruba - All Inclusive

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