front desk staff was rude, not accommodating because it was booked online. we wanted to change rooms to go down to first floor with a bigger bed from Q to K.. staff said we would have to pay for both rooms because we had be been there for quite some time.. it was 1 hour since check in , 4 cars in parking lot and it was a Monday, outdated , no tv, parking lot flooded, very poor surrounding area.. fence broken, parking lot terrible no close by fun, store, nothing, no coffee or bathroom in lobby, strange smell, surrounded by weirdos… poor experience to North Bay for my first time.. definitely will look for something closer to town