Everything at the Norwich location was good, including friendly staff and a nice breakfast, so I don't have any complaints, though I do have one suggestion.
In the room, there were four bottles of purified water, with a sign saying to "help yourself" but also that the bottles were $3.00 each.
Everyone knows you can buy a whole case of 24 bottles for under $6.00, so why not offer them at $1.00 each, or better yet, offer two bottles per room for free? Giving people that free water is going to give you far more return in goodwill than the less than $2.00 it's going to cost you to provide them.
Again, loved the place and our stay, just wanted to offer a suggestion.