Helpful staff who changed our rooms twice. Once because the pool view room was more roof than pool and secondly because renovations were being done and a worker was using a motor on the roof outside our room. The main problem with the room was that one member picks up towels first thing when you are at breakfast but clean towels are not returned until after lunch so you cant dry your hands when using the bathroom between those times.
Cheryl
2025 年 1 月入住 7 晚
6/10
I chose this hotel as it is advertised as being waterfront. You have to cross the road to a rocky,oily beach.
The rooms are noisy with doors slamming shut unless held to close quietly. I had neighbours who moved chairs at night which made a scraping sound.
Was very difficult to get information from reception staff about facillities and tours etc.
Lynley
2025 年 1 月入住 4 晚
6/10
Benefits from being only 2 star hotel. No competition means they are overpriced and staff need to be customer focused. Customer areas including pool area were not cleaned for days.
Darren
2024 年 12 月入住 8 晚
8/10
Karen
2024 年 10 月入住 4 晚
10/10
Great accommodation. Staff are welcoming and venue is family oriented. Towels and linen will need thorough clean or renewing. Otherwise, great hotel to stay at and easy to travel local. Everything is walking distance and convenient if you’re a person who likes to explore on their two feet or push bike around.
Ana
2024 年 12 月入住 8 晚
10/10
Loved the building it's opened with fresh air all the time ❤️
Mele
2024 年 12 月入住 3 晚
8/10
Gerard
2024 年 11 月入住 1 晚
8/10
Stephen
2024 年 11 月入住 1 晚
10/10
MELE
2024 年 11 月入住 7 晚
10/10
Taylor
2024 年 10 月入住 1 晚
10/10
Claire
2024 年 9 月入住 6 晚
8/10
Overall the Tanoa is a great hotel, nice staff, clean and tidy with good facilities and amenities.They let themselves down by ridgedly sticting to the rule of no refunds. Because of circumstances beyond our control we had to cancel a booking made through Expedia. Those circumstance caused us to stay at the Tanoa for four days just not the day we had to cancel. No refund or credit towards our extra days of stay. Tanoa tried to say it was Expedia's policy which was not true. Expedia were great they tried to get the refund but the Tanoa wouldnt come to the party. Very disappointing behaviour.