Stopped here for the night on our road trip to Northumberland and it was great. Comfortable room in a great location
Des
2025 年 5 月入住 1 晚
4/10 很差
Rhys
与配偶出行
2025 年 5 月 11 日
满意:服务设施
不满意:清洁度
First room was filthy, we were then told to pack our bags and go to reception to hand in the key before we could be issued the key to our replacement room. Was far from impressed when after carrying our bags down 2 flights of stairs only to carry them straight back up the 2 flights of stairs again because we were given the room right next door to the one we had just left. Also had to repeatedly ask over a 2 hour period for the dressing gowns that were clearly advertised as being in our executive room but were nowhere to be seen. I also think 2 pillows 2ft apart on a superking bed a little bit inadequate.
Rhys
2025 年 5 月入住 1 晚
10/10 超赞
Julie
2025 年 5 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
Lovely stay at such a gorgeous hotel.
Julie
2025 年 4 月入住 1 晚
10/10 超赞
Jo,Surrey
团体旅客
2025 年 5 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were so helpful. Jackson ( I think), was excellent to highlight one of many. Nothing was too much trouble.he followed up on any query. Made sure we were comfortable in the heat, had plenty refreshments liaised with the chef the theme of excellent service is a common theme for the hotel. The hotel is historical. Well looked after beautiful grounds and proximity to local food options. I didn’t use the restaurant as I explored the neighbourhood with friends. The spa could be better explained especially lockers and changing but it was very well kept and again staff were helpful. Pool was lovely next time I will try the gym too. Thanks for a wonderful stay
Jo
2025 年 4 月入住 2 晚
2/10 糟糕
David,London
与家人出行
2025 年 4 月 26 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very old, poorly maintained building. Reception area is lovely but rooms are awful. Ours smelt of egg/sulphur/drains. Very worn bathroom and tiny queen size bed despite ordering a double. Staff unfriendly and acerbic. There was the constant sound of an alarm bleeping in the corridor all night from (I assume) where the battery on an emergency light or smoke alarm was running low. DO NOT STAY HERE!
David
2025 年 4 月入住 1 晚
10/10 超赞
Ashok
与家人及幼儿出行, 与配偶出行
2025 年 4 月 24 日
满意:服务设施
All staff are very Friendly, especially Dona at breakfast, who is very attentive.
Ashok
2025 年 4 月入住 3 晚
8/10 还可以
Steven
2025 年 4 月 15 日
满意:住宿条件和设施,清洁度
Steven
2025 年 4 月入住 1 晚
10/10 超赞
Paul
与配偶出行
2025 年 4 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Pleasant,relaxing friendly.
Paul
2025 年 4 月入住 2 晚
10/10 超赞
Grant
2025 年 4 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely beautiful place
Grant
2025 年 3 月入住 1 晚
10/10 超赞
Aaron
2025 年 3 月 19 日
满意:清洁度、员工和服务、服务设施
Amazing building, lot's of nature to walk in. Rooms were good for the price you pay. Gym and swimming pool on sight were good. Overall had a great stay.
Aaron
2025 年 3 月入住 1 晚
10/10 超赞
Philip
2025 年 3 月 17 日
Good
Philip
2025 年 3 月入住 1 晚
10/10 超赞
Andrew
商务旅客
2025 年 3 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel, bed was comfy, room was clean, staff were friendly
Andrew
2025 年 2 月入住 1 晚
10/10 超赞
Andrew
与家人出行
2025 年 3 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing for the money, great value
Andrew
2025 年 2 月入住 1 晚
10/10 超赞
kieren
2025 年 2 月 27 日
满意:员工和服务,清洁度
Dog friendly
kieren
2025 年 2 月入住 1 晚
4/10 很差
Eleanor
2025 年 2 月 21 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Dreadful stay!!
We could not eat anything at the restaurant as no food was labelled and we have food allergies. We contacted the hotel before our stay, so this should not have been a problem. Nut roast sitting in the same tray as roast beef and gravy for example.
Very poor, we had to eat elsewhere!!
Eleanor
2025 年 2 月入住 1 晚
2/10 糟糕
Richard
与家人出行
2025 年 2 月 21 日
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
Richard
2025 年 2 月入住 1 晚
4/10 很差
Gary
商务旅客
2025 年 2 月 21 日
不满意:员工和服务、住宿条件和设施、客房舒适度
Once was enough
You need to read the web site thats where the detail is.
No room cleaning during the stay
Opening and closing hours for pool and gym
Cost to use the pool and gym (extra)
Room was tiny, heating was unpredictable
Glad i reduced from 5 to 4 nights, was still 3 too many.
Local village is nice and good quality food. (Black Horse)
Gary
2025 年 2 月入住 5 晚
2/10 糟糕
Wai
与家人出行
2025 年 2 月 21 日
Hotel is nice but very dated… the swimming pool size is good but not sure if they put too much chorine and my child cough seriously when entered into the pool and we have stopped the activity…not good we paid full for the facility…
Wai
2025 年 2 月入住 3 晚
10/10 超赞
Jason
2025 年 2 月 19 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Jason
2025 年 2 月入住 1 晚
2/10 糟糕
Alisdair
与家人及幼儿出行
2025 年 2 月 19 日
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
Firstly, we had to pay extra to use the pool & spa, this wasn't clear when we booked and is very strange when you are travelling with kids and book a hotel specifically because it has a pool.
Secondly, we ate at the hotel in the evening, don't bother. The wrong menu was showing so we didn't get the food what we expected and we wouldn't have bothered if we had seen the correct menu at the start. Then the food, think poor school canteen food or care home level with cheap frozen food just reheated. Overall it was just awful.
Finally, the room was ok but badly needed some maintenance and a lick of paint.
The operation at the hotel was just badly organised and it is not what is being advertised as an "elite" hotel and spa. It's a shame as the building is lovely, the staff are nice, and it could be amazing with some care.
Alisdair
10/10 超赞
Shaun
2025 年 2 月 19 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Brilliant place
The place was beautiful the grounds were stunning especially at night time when it was lit up food was spot on there was plenty of places to relax even a snooker table the room was perfect only issue i had was i think the bathroom needed a bit more light apart from that i would 100000% go again
Shaun
2025 年 2 月入住 1 晚
10/10 超赞
Philip
商务旅客
2025 年 2 月 12 日
满意:清洁度、员工和服务、住宿条件和设施
Perfect will stay again
Philip
2025 年 2 月入住 1 晚
10/10 超赞
Miss charlene
2025 年 2 月 11 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice clean room. Get what you paid for. Buy it beautiful place for walkers and families and dogs