2/10 糟糕
Sue D.
2025 年 6 月 17 日
Snafu
I am not sure if it's the property manager, who did call and apologize the next day, or VRBO processes and management. We were not able to access the property at midnight, having just arrived in Oakland. After repeated attempts to contact the property manager all day for a door code, I finally called VRBO. The property had been rented, possibly under a different company. I am not sure. We were left to find accomodations at 1 AM. The property was right by the family's house we were visiting so we were disappointed not to stay there. VRBO did refund the money, I felt they could have offered a discount for a future rental. This was a major inconvenience.
Sue D.
2025 年 5 月入住 4 晚