“Very clean and very comfortable, with very good air conditioning - very welcome on the hottest day of the year!
My only criticism is the booking process guidelines are not clear and the online system needs improvement. It was not made clear that we would not receive the email with access instructions until the security process was completed and the deposit paid. Then, when trying to pay the deposit, it was not clear that Amex was not accepted and the system just said "declined" right at the……
“The property is small and cozy as described, facilities are tidy and clean. We couldn’t receive the check-in instructions until we call at check-in time, the problem is solved quickly.
A reminder that the toilet door is a reused old front door, that means when you lock it, you should lift the handle up first and then turn the button.
The shower door needs a bit hard push to lock and avoid water came out.
Overall is satisfactory!
If a mirror added inside door the wardrobe, it would be……
“Communication was non-existent - despite sending plenty of messages through the Expedia app, in the end I only got to speak with the owner when I was stood right outside the property. The beds are next level uncomfortable - very springy and one of them had a proper dip in its middle. Not recommended.”
“Fantastic location right in the centre of St.Albans . Have stayed here several times with no problems, the new bathroom is lovely , photos are accurate.Elisa is an experienced and professional host and I will return . ”
"Overall not bad. The hotel was built a long time ago. Even though you took the lift, there were still many stairs to go if you were assigned to the 3rd floor. I checked out the hotel on 5/21 morning. The black girl at the front desk was not very helpful."
"all are hand wash, even the one near the bath tub. and cant open the window cause of broke handle, ask for help from staff, really not helpful! wait at the lobby for 25mins, finally willing to change another room for me! really cant stay a room without oxygen over night "
"The location is good for people who are driving with easy parking.
The bad point is the room's lack of temperature control. The temperature is locked at 22 degrees, and I informed reception that they can't do anything about it. It is freezing cold inside the room."