奥卡万戈三角洲附近酒店

“The property was clean, but substandard in most areas. The welcome on arrival was pretty much non existent and we were told our confirmed Expedia booking didnt exist. The room was very small and the shower more so. There was 1 towel for 2 of us, though another was delivered on request. The aircon, which was essential leaked water when switched on. We put down a towel to catch the drips, but by morning the curtains (which incidently couldn't be opened) were drenched as was the towel we placed……

“Abweisendes personal. Angabegemäss keine kooperation mit expedia. Im ort als zahlungssäumig bekannt. Wir haben dort nicht übernachtet.”

“Kind staff, clean room. The big problem is that the hotel is not in the village as the location say, it’s on the other side of the river super far.”

“I didn’t stay here. It was fully booked.”

“The sink had no plumbing traps, so it smelled like a sewer if you hadn't used the sink for a while. The lock to the door was really hard to both lock and unlock. I stayed in two different rooms, one didn't have the possibility to lock the bathroom. No restaurant within walking distance and no possibility to make your own food except for a water boiler. Really low level of sounds proofing. The staff was really friendly and helpful though 😊”

“WILL NOT HONOR YOUR RESERVATION. A member of my party arrived on the check in date with the confirmation from Hotels.com. The concierge informed them there was no record of the reservation and that the KESMO LODGE DOES NOT WORK WITH HOTELS.COM. Hotels.com worked with me to resolve the issue, but the Kesmo Lodge was completely absent and not part of the solution. ”

“Terrible hotel. They didn’t have our booking, were over booked and couldn’t accommodate us. They are now refusing to refund our money. Beware of this hotel!”

“DO NOT BOOK THIS HOTEL THROUGH EXPEDIA!!!! The hotel exists but states they do not have a contract with Expedia. We showed up to our pre-paid booking confirmed by Expedia and the hotel told us that our booking didn’t exist due to not having an agreement with Expedia. The hotel was fully booked which left us out a lot of money, which the hotel also mentioned was not consistent with their rate which was multiple times lower than the noted rate through Expedia. Expedia did not refund us because……