2/10 糟糕
Dalene，Maxwell
与配偶出行, 商务旅客
2025 年 8 月 23 日
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
We traveled 6 hours for appointment at the cancer center close to this property. We were checked into a nice room. Started to rest and eat a bite so I could take my meds. Got call from desk that we would have to move rooms! After preparing it took a half hour to get new keys to a room that had no bed; the bed was set up along wall bedding taking up chair! Of course I was upset when I called desk, they put me on hold! I called back, got Manager Lisa! She told me I was rude and I could pack my things and find another room elsewhere. I explained being unable to physically; I needed to lay down! She said she didn’t have to put up with my rudeness and I couldn’t treat her staff badly and she hung up on me! I called back again and was put on hold, called again really biting my tongue! She said she would come up and talk to me. All this time I’m laying on the floor. She came to room, my husband said she’s laying on the floor. Her response”well I’m not going to pick her up”! When I got off floor my body was uncontrollably shaking, I had difficulty putting one foot ahead of the other without my husband helping. She grabbed our belonging and started down the hall. Our new room was 225 on the other end of the motel! Her words “I’m not obligated to give you a room!” She may be the manager but lacks any ability in customer service and compassion! I will be filing a complaint with upper management!
Dalene
2025 年 8 月入住 1 晚