Contractual issues and Charges not listed on your site.
Neither side take accountability leaving the customer to line their profit, the hotel won't help you at all. Night staff are entitled and dont take initiative to extend customer service. Night manager was an abusive
condescending manboy placed his shortcomings onto me, coy and personalized the experience and lack of training was redirected to me hence leaving my family stranded at theme park because proper cs wasn't extended regarding the FREE bus fair that was not avail for display or extended during check in. Due to lack of information provided by the front desk! Big brand hotel has questionable ethics, management lacks of accountability for any of these actions, and the manager
staff entitled is insulting considering we are the ones trying to have a good time,e saving this money for a vacation during this difficult time. This is not to be taken lightly to charge customers without full disclosure on both ends and when you do, you blame the customer for speaking up about it