2/10 糟糕
Kelli
与家人出行
2025 年 5 月 19 日
The Divi Dutch was clean and beautiful. Plenty to do for a family. Unfortunately 2 of my kids became very ill with a stomach bug and we weren’t able to leave the room. We ended up cutting our vacation short by two days just to get them home as they were very dehydrated and sick. The staff and management front desk stated that they would be willing to comp us the days that we did not use and part of the inclusive plan that was unused. I have travel protection and travel insurance. unfortunately, they have not been willing to hold that end and are not answering the travel insurance. This is very disappointing. We have visited the Divi at other locations in the past. This was unfortunately an awful awful experience with my kids being so sick and not being able to use anything or enjoy the paradise that we were in needless to say a complete nightmare and so expensive to have not been able to eat or enjoy any of the amenities
Sadly The Divi Dutch has not been responsive and holding their end of that they said they would offer- we would’ve liked to come back to return someday
Kelli
2025 年 5 月入住 6 晚