When my friend and I arrived at the hotel, it looked completely different in person, aside from the flamingo painting in the room. The bed was far too small for two people, and to make matters worse, it ended up breaking. The customer service was hit-or-miss; sometimes helpful, other times not. When I asked the receptionist for assistance with carnival information, she could only answer some of my questions and often told me to look it up myself. There were no spa or pool facilities, which was shocking; how can a vacation hotel lack basic amenities? The only highlight was the housekeeping service; the staff member who cleaned our room did a great job. Breakfast ended way too early, which was disappointing. Overall, while the hotel may be affordable, it’s not worth the price. I wouldn’t recommend it.