The check-in experience started off well, but things quickly took a turn when we arrived at our room. It was located on the ground floor with direct access to the outside, and to say I felt unsafe would be an understatement. We immediately requested a room change and were moved to the second floor. While that felt slightly more secure, the room itself was noticeably outdated and in need of major renovations—especially the bathroom.
Unfortunately, our issues didn’t end there. A foul odor, clearly from sewage, was coming from the bathroom, which led to yet another room change on our second night—this time to the 15th floor. This room was definitely an improvement. Though still dated, the bathroom had been upgraded, but the shower still leaked.
At checkout, we encountered several unexpected charges on our folio that had to be sorted out, which left a bit of a sour taste in my mouth. Would I stay here again? Honestly, probably not. While the location is excellent, the facilities fell short of expectations.
On a brighter note, the service at the American Kitchen restaurant was outstanding! Breakfast was a highlight thanks to Niki, whose warm and attentive hospitality truly stood out. She made the experience seamless and enjoyable—she’s a real asset to the team and deserves to be recognized!