2/10 糟糕
Alex
与家人及幼儿出行, 与家人出行
2025 年 5 月 26 日
I would love to give this hotel an actual rating if me and my family actually got to stay at the resort. Instead I have to give it a one star for the ordeal they put us through. We arrived at our check in date only to be told that our reservation was cancelled and we were rebooked at another hotel that we did choose. We were never notified of this change or given any options on where else to stay and now we have to dish out more money at the new hotel because they charge for the amenities that we originally had included in our stay. Not only that the staff gave us no opinions instead of calling numbers that sent us to automated messages that would just hang up. Instead of enjoying our vacation with my family we were meet with people who did not care help and wanted to push the blame on others. The customer service we received at both hotels was not at any level that is sufficient for the issue we had no control of. Now I don't know if I will ever stay at this hotel knowing the practices they will do if they make an error and make the customer pay for it. I will also never recommend this hotel to any of my friends or family. Very disappointed in this whole situation and was really looking forward to stay at this hotel with my family just to lead to a nightmare situation.
Alex
2025 年 5 月入住 2 晚