I recently stayed at this Hilton location, and while the overall experience was pleasant, the check-in process left a lot to be desired due to the behavior of the front desk staff member, Symphony. When I realized I had left my ID in the car, Symphony sighed loudly and showed clear frustration. She was dismissive and uninterested in helping, and at one point, she even slapped her own legs in annoyance while I was trying to figure something out. Throughout the entire check-in, she remained on her phone, barely engaging with us in a professional manner.
Later on, as my group and I were sitting in the lobby eating, we observed her being rude to other customers and unprofessionally flirting with Brandon, the driver, which caused delays in guest pickups. When we requested extra sheets for the couch in our room, Symphony accused us of lying and insisted the room already had them. She then came up to our room to check for herself, which felt like an invasion of privacy and a lack of trust.
That said, the hotel itself was very nice. It’s conveniently located close to the airport, the shuttle service was fast and efficient, and our room was spacious and clean. With better front desk service, especially during check-in, this would have been a five-star stay.