When I arrived around 5 PM, my room was still not ready, which was especially difficult as I was traveling with a 3-month-old. Once we were able to check in, the cleanliness of the room felt rushed—there were areas, particularly in the bathroom, that didn’t appear very clean, and I noticed food remnants on the couch pillows.The overall design of the room was very pretty which I enjoyed.
My experience with the staff was mixed. I had a truly wonderful interaction with one team member who was kind and helpful, but unfortunately, that wasn’t consistent. Some staff interactions felt dismissive, as though I was inconveniencing them by asking a simple question.The outside and common areas were all beautiful as well and you can feel the attention to detail.