I'll start by saying I know Florida has cockroaches, and even the cleanest hotels can’t keep out all bugs. HOWEVER, the snarky and dismissive attitude from the front desk and customer service suggests this is a very common issue at this hotel.
We stayed one night, and in the morning, I found a German cockroach in the bathroom. I killed it and informed the front desk before leaving. Their response? "How many were there?" When I said just one, they replied, "Oh, they won’t do anything about that if it’s just one." I was shocked and asked for management to contact me—they never did.
After four days, I reached out through Expedia, only to receive more dismissive comments, including, "Here in Florida, we have all sorts of interesting creatures that wander in from the nature preserve we border." That would make sense if I were on the ground floor, but I was on a high floor with sealed windows—this cockroach didn’t wander in; it came from inside the hotel.
What I wanted was a simple, "Sorry, we’ll have an exterminator check it out." Instead, they ignored my requests for follow-up.
TL;DR: If you find one roach, expect zero concern. If you find more, maybe they’ll care, but my guess is they have a lot worse things to worry about at this hotel than cockroaches.