The water quality in the swimming pool is terrible☹️ We live in room number 263. Our family is on vacation. A group of 7 of us went swimming and all were infected with allergies and had symptoms of red spots, which were very itchy. Because our flight is at 6 in the morning, we don't have time to report the situation to the front desk. We also did not get the breakfast that we should’ve. Breakfast Included and Conditions for Serving Breakfast
Binxue
2023 年 7 月入住 6 晚
8/10 还可以
Yan
2023年07月18日
Yan
2023 年 7 月入住 6 晚
8/10 还可以
Marcia
2025年02月27日
Marcia
2025 年 2 月入住 1 晚
10/10 超赞
Jesmean
2025年02月26日
满意:清洁度、员工和服务、住宿条件和设施
Jesmean
2025 年 2 月入住 5 晚
6/10 一般
Victoria
2025年02月25日
满意:员工和服务,清洁度
Victoria
2025 年 2 月入住 2 晚
6/10 一般
Kgomotso
与家人出行, 商务旅客
2025年02月24日
满意:清洁度
不满意:服务设施
Clean all around.
Kgomotso
2025 年 2 月入住 2 晚
10/10 超赞
CHANIN
2025年02月22日
满意:清洁度、员工和服务、住宿条件和设施
CHANIN
2025 年 2 月入住 1 晚
4/10 很差
Shannon
与家人出行
2025年02月20日
满意:清洁度
.
Shannon
2025 年 2 月入住 4 晚
2/10 糟糕
Marie
2025年02月19日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Marie
2025 年 1 月入住 2 晚
2/10 糟糕
Daniel
2025年02月17日
不满意:清洁度、员工和服务、住宿条件和设施
When we were at our stay that elevator broke down, we were stuck in the elevator for about 15 minutes. We need to get help for someone to break us open. The elevator dropped two floors. It was a very un pleasant experience honestly I will not be staying here again, and I don’t recommend any Expedia member to go through this experience ever again honestly, I would appreciate a refund
Daniel
2025 年 2 月入住 3 晚
10/10 超赞
Richard,Ho-Ho-Kus
2025年02月17日
满意:清洁度、员工和服务、住宿条件和设施
Very good value.
Richard
2025 年 2 月入住 3 晚
10/10 超赞
Cassandra
与家人及幼儿出行, 与家人出行, 团体旅客
2025年02月17日
I liked how easy check in was and how clean the room was.
I didn’t like how the ice machine didn’t work and there isn’t a microwave in the rooms or by the ice machine.
Cassandra
2025 年 2 月入住 2 晚
2/10 糟糕
Jason
2025年02月17日
不满意:员工和服务
I booked this reservation through Expedia with pay at property option which I always do when booking trips because I’m never charged anything until I arrive at the property. This time I showed up at this particular property to find out when arrived that they cancelled my reservation because they ran my card before I got to the property and it was apparently declined. Neither the property nor Expedia were willing to assist and I was left finding another hotel which I had to pay a last minute rate at 10:30 at. I will definitely not be attempting to book at this property and most likely will never utiiize Expedia going forward.
Jason
2025 年 2 月入住 2 晚
8/10 还可以
Vanessa
2025年02月16日
满意:清洁度、员工和服务、住宿条件和设施
Vanessa
2025 年 2 月入住 3 晚
4/10 很差
Sonia
与配偶出行
2025年02月15日
满意:员工和服务
We had a room on the first floor and there was a dog in the room next-door that barked because nobody was there and it was 11 o’clock at night and it was still barking so we didn’t get much sleep. And our room was right near the elevator so all we heard was noise all night long.
Sonia
2025 年 2 月入住 1 晚
10/10 超赞
Monica
2025年02月15日
满意:住宿条件和设施,员工和服务
Monica
2025 年 2 月入住 5 晚
2/10 糟糕
Lyle,Waterford
与家人出行
2025年02月15日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The rooms were dirty and disgusting. The beds were worn out. You could feel the springs in them. We asked for a new room and waited at the customer service desk for 15 minutes. Went to the new room only to find out is was locked from the inside, meaning someone was in there. Called to complain and could not talk to front desk. Call was touted to their virtual worker from another country. He said the front desk would call back. They called after midnight.
The following day we asked again for a new room as ours was still dirty and all the towels had stains on them and some had pubes on them, we took photos. It took 2 more rooms to find one that was clean. Unfortunately the towels were dirty in that room as well. We called to talk to the manager. We were told he would be in at 7:30AM. We went to desk at that time only to be told he would be in at 10:30AM. We asked for his card and number. They wrote his email in a card with no phone number. We ultimately called the main complaint number and spoke to someone and have yet to hear back. Along with all of this, we called Expedia the first night and they assured us they would talk to hotel and get back to us. That never happened either.
So, stay away from this property as it should be shut down by the health department.
Lyle
2025 年 2 月入住 2 晚
6/10 一般
Marissa
2025年02月12日
满意:员工和服务
不满意:清洁度
Marissa
2025 年 2 月入住 6 晚
10/10 超赞
Keish
2025年02月12日
满意:员工和服务,清洁度
loved staying here they could some improvements though
Keish
2024 年 11 月入住 2 晚
2/10 糟糕
Katie
2025年02月11日
不满意:清洁度、员工和服务、住宿条件和设施
I rarely write reviews, but I should have heeded the advice on the reviews I read about this property. It was AWFUL. Very dirty, very sketchy area, elevators kept stopping and going the wrong way, both treadmills in gym were broken. Sometimes my shower had hot water and sometimes it didn’t. No one spoke English and they ran out of towels numerous times. DO NOT STAY HERE. I did not feel safe in the area at night either. Some sort of abandoned hospital right next to the hotel.
Katie
2025 年 2 月入住 6 晚
8/10 还可以
Nicole
与配偶出行
2025年02月11日
满意:清洁度、员工和服务、服务设施
No security
Nicole
2025 年 2 月入住 3 晚
10/10 超赞
Robyn
团体旅客
2025年02月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff is amazing. Property is nice but nothing fancy.
Robyn
2025 年 2 月入住 3 晚
6/10 一般
Brytany
与家人及幼儿出行
2025年02月9日
满意:员工和服务
A little outdated but overall stay was good.
Brytany
2025 年 2 月入住 5 晚
8/10 还可以
Fernando,Doral
与配偶出行
2025年02月9日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property is nice and clean, close to gift shops and some restaurants. The room we stayed in was very noisy, right next to the main elevators. Lots of people talking and screaming late at night and early in the morning.