This is the worst hotel I’ve ever experienced.
1. Inconvenient Access: On the day of my arrival, it was raining. Unluckily, to reach the hotel, guests must climb a long flight of stairs—no elevators are available. Although there’s an escalator in the carpark, it’s closed due to the high traffic from people heading to the spa world. And finally we had to lug our heavy luggage up the stairs.
2.Lack of Assistance: Upon arrival, there was no staff to assist with check-in. We were left to navigate the self-check-in process without proper guidance.
3. Confusing Luggage Handling: As we arrived early, the staff shuffled us around regarding luggage storage. Finally, we were directed to a luggage room where we had to store our belongings ourselves—an arrangement that felt unsafe.
4. Room Issues: Once in our room, we discovered that the air conditioner was leaking, leaving water on the carpet.
5. Public Bath Challenges: The public bath area lacked clear instructions for body cleaning. After searching for 10 min., I found 3 bathing areas, but 2 out of 3 was blocked. It raised doubts about hygiene due to this matter, as no one can ensure if all guests will goto public bath after cleaning.
6. Checkout Dilemma: We checkout on next day, we were surprised that the hotel didn’t offer luggage storage services. Guest are unable to return after checkout. We need pay extra cost and store our luggage in neaby JR station. So inconvenience!
Overall, the service was very disappointing.
