This hotel sold us an economy room for 4 (2 adults and 2 kids) whereas the room capacity was only for 2 people. They put this misleading information out there and caused us so much inconvenience. We had no choice but to stay as they had no other rooms available and it was very late at night. The staff was unapologetic about this. Did not have a roll away bed or mattresses. Offered 2 thin blankets to sleep on and one to cover. When we asked for 2 additional towels they literally fought with us saying they wouldn’t because “the kids stay free and their towels are for sale only.” It was very torturous to stay at this filthy hotel with zero customer service. The staff did not speak or understand any English. The shower head did not stay in place and the sink and bathtub were backing up. The interior was very dated and hardly cleaned. I would not recommend staying here especially if you are non- Japanese. I demand a full refund.