A very easy and convenience tool to get the booking and it is just a click and go! Price is very reasonable and comparable. I will use Hotel.com in the future when looking for my trip accommodations.
Property was clean. Rooms are clean but sub par in terms of space. Booked a room for 3 adults and 2 children only to be told be front desk that the child bed/sofa is too small for the age of my kids. I trusted that Expedia identified the room capacity based on the children ages I provided. Staff did not speak much English and refused to give me the room I reserved and insisted I had to pay for an additional room. After much pushback they finally gave in. The sofa bed was sufficient to accommodate my youngest child. Check in time took more than 1 hour and lady at front desk even refused to give me an extra bath towel continuing to insist room was only for 4 (we were party of 5) until I just told her some of the towels were dirty and needed replacing. Very non customer focused and too stringent on hotel rules. To top it off the exit stair doors were all locked and thank god we didn’t have to evacuate. Only stayed 1 night and will avoid this hotel chain going forward. Breakfast was also sub par compared to other hotels in Japan.