Not an enjoyable stay. The bed pillows are half size queen pillows. The beds are uncomfortable (one had broken frame). There was stuck gum and old food and garbage overflowing in common areas. We asked about extra towels (our room reserved for 6 people had only 3) and were told they were out but washing more. The room smelled very strongly like chemicals that may be shouldn't have been used together. The pool area was dirty, very small and very cold. The pool bathroom had no paper towel, toilet paper, or soap, even after other guests asking. We did inform the staff of the messiness in common areas and requested items to be refilled in public bathroom and our room to be equipped with the items we needed for our stay. We needed extra linens for the pull out couch that was just a bare mattress. My husband went to request them and was met by an eye roll, handed only sheets, he then requested a blanket as well. More eye rolls and tossed the blanket on the counter and walked away and never uttered a word to him. Lobby looks decent and outside is taken care of but the rooms and cleanliness need a serious upgrade.
Also the new game room is very messy with overflowing garbage cans and everything costs extra, including the pool tables, etc. Half the games were off or didn't have prizes in the doors as advertised. Also we had an accessible room which was not compliant - entry at an angle and the shower was not a roll in. Many locks and key card entry doors