This was the first time I have stayed at this property, and would do so again! Suzanne was there to greet my wife and I and showed us around, introducing us to the mixologist behind the bar, as well as the chef. Everyone working there was very nice and accommodating. The spa in the lower level was beautifully relaxing, and in the morning, the cold plunge was exhilarating! The dinner was the absolute best food I have ever consumed in Ouray!!! So glad we didn't explore other dining options! The Western Hotel is a pricier option than most in Ouray, but it is well worth the money!