I specifically booked this hotel because it advertised a bathtub in an accessible room. I brought bath salts and was counting on that tub to help soothe a medical condition. When I arrived, I discovered the water in my room (116) didn’t work—not even enough to begin filling the tub. I later learned that none of the accessible rooms had properly functioning bathtubs due to outdated plumbing.
A maintenance worker confirmed the issue but couldn’t fix it. It was incredibly frustrating, especially as I was already navigating a personal health crisis. While the staff did offer me a refund, I didn’t have the energy to rebook a different hotel, repack, and go through that entire process all over again.
This is completely unacceptable. The plumbing in your accessible rooms needs to be fixed immediately. This clearly isn’t a new issue—it feels like neglect. Please do better for your disabled and chronically ill guests. We rely on accessibility features being functional, not just listed.