First, they tacked on a parking charge of $30 a day when I didn’t even have a car! Then they placed us in a “standard view” room which was a horrible (substandard) view of loud ugly noise air handlers. The balcony was completely unusable due to the noise not to mention the ugly roof and units. Then the desk “agents””agreed to move us. Very inexperienced staff. The staff informed us they would call when room was ready, THEY NEVER CALLED. We packed up, wasted hours or vacation time! I called, they didn’t pick up the phone. Then went down to front desk to find 10 deep customers and one check in person. Totally over their heads. Don’t waste your money on this over-priced subpar service property. The Seagate much better. Oh, if u want a $300 facial, the Opal can accommodate! lol! Don’t waste ur money.