We expected higher prices during the Stagecoach Festival, but our experience at Palm Desert Suites was still disappointing. At 12 PM, we received a call saying our room was ready, so we headed directly to the hotel and arrived at 2:30 PM. At check-in, we were told we’d need to pay an additional $45 to access the room before 4 PM—even though we were specifically told it was ready. This unexpected charge felt like price gouging and left a bad impression.
On top of that, the room we booked was advertised as having a pool view, but it did not. The room itself was basic, which was fine for a two-star property, but the misleading details and extra fees made the stay feel less than honest.