This property is very nice and the the location is great. Over the last 18 months or so I have stayed here over 60 days. I love the facility, but the management leaves a lot to be desired. Do to the amounts of stays, I am a Diamond member which supposedly comes with certain benefits...but apparently not as this property. Under Riu's policy Diamond members get complimentary room upgrades when available, a 10% discount of valet parking,etc, etc. Not only have I never gotten an upgrade or discount on parking, the front desk and management tell me none of those apply to Diamond members. Either none of them as this property have been educated about the different membership so-called "benefits" or it is the policy at this property to always deny they exist. If you intend to benefit from repeated stays and any membership status, I would avoid this property and consider Marriott Bonvoy, Hilton Honors or other brands that value your loyalty. RIU sucks in that regard.