We inquired prior to check in about laundry available. We where sent to the 8th floor to run a load of laundry, mainly baby and kids clothing. There is no laundry available for guests, despite what their website says. We wondered to the front desk who told us they can run a load for us. They took our laundry and said it would be back in the morning when our room was cleaned. They kept our laundry for two full days after it being dropped off. This left us with no clean clothing, we have a baby and a kid, we had to sleep in dirty clothing two nights in a row. We called multiple times asking where our clothing was, we where told multiple times it will be up in an hour, in 15 minutes, we stopped by the front desk to ask for it three additional times. Going on our third night with no clothing my husband demanded someone go find our clothing. Our laundry had been done and sitting somewhere for a while. The kicker of this is we are being charged almost $300 for a load of laundry that was mainly baby clothing. We would have NEVER allowed the staff to take our clothing if we knew they would charge that amount to keep our clothing from us for almost three days to clean a load of baby clothing. Next, the website shows incorrect hours for restaurants and almost all of them are closed until 6pm. The food was ok, not great, but the kicker is on multiple occasions one persons food would never show up. The server would drop off three out of four plates and walk off and never come back. AVOID