It is a really fantastic experience. No matter what we saw, experienced and had were wonderful, and all staffs were nice and assist everything. I really recommend this resort and hope every one could enjoy the time here for coming Panglao island.
YING HSUAN
2017 年 12 月入住 1 晚
10/10 超赞
真实旅客
2015 年 7 月 23 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
值得推荐的酒店
优雅的酒店环境,友善的工作人员,美味的食物。
真实旅客
10/10 超赞
真实旅客
2015 年 7 月 1 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2/10 糟糕
DAEHOON
与配偶出行
2025 年 5 月 4 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Despite having an excellent location and concept, the overall management was completely lacking.
There were very few staff members on site, and no proper services were provided.
I believe it is highly problematic to operate such a great facility with poor management while still accepting guests.
DAEHOON
2025 年 4 月入住 4 晚
2/10 糟糕
Yelena,Astoria
与家人出行
2025 年 4 月 20 日
不满意:清洁度、员工和服务、住宿条件和设施
I truly believe that this was once THE spot in Panglao. However, we are terribly dissatisfied with our stay.
The contact number they provided was not reachable until the day of our arrival. The van that was supposed to pick-up guests left without the remaining passengers, therefore us. Upon our arrival we were greeted by overgrown grass, dead trees, poorly maintained facade. The main lobby was closed and we were directed to a make shift office in one of the villas. The person who greeted us did not know how to speak English and could not assist us with our inquiry about the resort facilities and spa services. She was not wearing a uniform or a name tag therefore we cannot determine if she was a staff. Finally, another person came in and informed us that check-in is not until 2PM, so we gladly proceeded to the restaurant. From our time of arrival, there was another family that came before us. We ordered lunch but it took an hour and a half for our food to come out. Mentioning again, that there’s only one other family with us. There were no servers on site and if there were they look very unhappy to be working. Check-in time. Although the room is spacious it lacked the vibe. The curtains were heavy and dusty. The ceiling had several watermarks from poor AC piping. The fridge was moldy. An open bottle wine from previous guest. Ugh! I think this entire place was just a missed. It was one issue after another. But there were some serious hazardous things at the resort.
Yelena
2025 年 4 月入住 3 晚
6/10 一般
Michelle
与配偶出行
2025 年 1 月 30 日
不满意:住宿条件和设施,服务设施
This property has a certain charm, is very atmospheric with pretty gardens, but seems passed its prime. The room we were given smelled strongly of mold, the private pool was too gross to swim in, the small beach was not inviting and everything generally felt decrepit, dirty and in poor condition. After complaining and showing staff our issues with the room, we were eventually moved to another one which was much better. Our experience wasn't great but some may like it and staff was responsive. Seemed very over priced despite private pool.
Michelle
2025 年 1 月入住 1 晚
2/10 糟糕
Jenesse
2024 年 12 月 30 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Let me start by saying I regret spending so much money to a place that is run down and broken. This place definitely has seen better days. The ambiance is great till you see a broken lamp or a pool not working.The beach was dirty and was muddy. The toilet was not working at times and the jet from the bubble bath was not working. The husband and I needed to put something in the safe and we called them about and we checked out already and the safe was still not fix. The smell from the rooms are so bad. I have bad asthma and I had to open up the windows but some of the screen from the doors and windows have holes so now you're infested with bugs. Our room had a bunch of little spiders inside the room as well. It was just a horrible and nightmare of a stay. We sprayed the room atleast twice a day with bug repellents. We stayed here for a 10 year anniversary and for a 5 star resort they could not accommodate a special night for us. I've worked hospitality before and this is absolutely a nightmare. They do not change the beddings unless you asked them too. It's like why asked for it to be clean if you're not going to put new sheets? Especially, bc of the bugs I wanted it change but you have to ask. With the money I paid thinking it would be a nice 10 year anniversary villa was absolutely the worst decision I made
Jenesse
2024 年 12 月入住 4 晚
2/10 糟糕
Maschal
与配偶出行
2024 年 2 月 4 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We payed 2300 Euro for 6 nights and left the hotel after 2 nights. It was horrible! Don’t go there. And no refund of the money!
Maschal
2024 年 1 月入住 6 晚
8/10 还可以
Barney,San Jose
2023 年 12 月 30 日
Barney
2023 年 12 月入住 3 晚
2/10 糟糕
fung
2023 年 10 月 1 日
The hotel says cannot accomdate us because the room is not ready ! Very rude and bad attitude ! The hotel asks us to talk to Expedia for refund!
The facilities were luxurious and worth the price.
The front desk, young reception was not professional and looked unpleasing. She does not fit to this expensive and luxurious hotel. Other staffs were all professional and kind.
Andy
2020 年 1 月入住 3 晚
10/10 超赞
Albert,Quezon City, Philippines
与家人出行
2020 年 1 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff will go out of their way to attend to guests’ requests. They arranged a dinner on the beach and another dinner on the viewing deck for me and my wife, which made our stay truly memorable.
Albert
2020 年 1 月入住 3 晚
2/10 糟糕
真实旅客
团体旅客
2020 年 1 月 1 日
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
Very terrible room and service. The room we got is totally different from Expedia (sofa beds in living room vs. single beds in loving room). The GM and staff refused to offer any help, but asked us to coordinate with Expedia ourselves. Plus, we made the booking (non refundable) and then got email for "compulsory" nye dinner of usd 170 per person. The service attitude is "patient but useless", and GM basically said they dunt care about social media reviews. The entire experience is very disappointing and I'm feeling cheated / trapped.
真实旅客
2019 年 12 月入住 2 晚
2/10 糟糕
真实旅客
2019 年 10 月 8 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The resort totally look different with what it looks like on the picture
真实旅客
2019 年 10 月入住 4 晚
10/10 超赞
BORA
2019 年 8 月 19 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
친절한서비스 만족스럽구요 아무래도 좀 외곽에있어서 아로나 나가려면 툭툭이나 택시이용해야합니다
그외 시설너무 깔끔하고 저희는 빌라 씨뷰 풀빌라 묵었어요
킹베드 하나와 주방, 식탁있고 약간 쇼파같은 베드 2개있어 4명이 충분히 주무실수있어요~
BORA
2019 年 8 月入住 1 晚
10/10 超赞
真实旅客
与配偶出行
2019 年 8 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
All was perfect. II really dislike only that You get a bill at the restaurant. Carrying Cash or Credit Card with sou at a beach and pool place is the horror. The restaurant should clear the bill with the hotel.
真实旅客
2019 年 7 月入住 3 晚
10/10 超赞
真实旅客
与家人出行
2019 年 6 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Private pool ,infinity pool and the food we all like