The property itself is very tired looking and could do with a huge investment to modernise, reception staff were very friendly and the guy at the bar who was taking food orders was great.
We paid extra for the basic breakfast on both days and the first day the staff were great, friendly and welcoming, sadly on the sunday the female staff member was completely the opposite, and could do with some customer service retraining.
Our room on the 5th floor was ok comfortable and clean, but for some strange reason there was no shower curtain, the glass had been removed on the shower screen and there was no plug on the bath, so when you had a shower the water went all over the floor, the shuttle bus was a bonus, but did fill very quickly at 5 am from the other hotels, maybe a bigger bus or extra service running would help.