We were disappointed with our stay considering we paid over £600 for two nights. The best part of the experience was the hotel’s proximity to Disneyland — we left at 8:15 AM and arrived early enough to beat the queues, which was definitely convenient. The hotel also provides a shuttle service to Disneyland, which is a nice touch. However, several aspects fell short of expectations:
1. Parking Fees – Parking is not included in your stay and costs €30 per day. While there is on-site parking, it’s frustrating to have to pay extra. One helpful tip: if you drive to Disneyland instead, parking there is free for hotel guests.
2. Breakfast Quality – The free continental breakfast is very basic. We opted to pay €9 per adult and €4 per child for the upgraded breakfast, which included a buffet-style English breakfast and pancake, the selection was still quite limited.
3. Poor Customer Service – Communication was inconsistent. We were told in advance that we could check in early for €15 per hour after 11 AM, so we planned to let the kids enjoy the arcade and pool. However, on the day, we were told early check-in wasn’t possible due to high occupancy. One staff member said we could leave our luggage and use the pool, but another said kids under 12 couldn’t swim without an adult and that we couldn’t use the pool until check-in. This back-and-forth made the experience frustrating.
4. Basic Rooms – The rooms were very minimal. Overall, the room felt cramped and dated.