We had a very bad experience at front desk. Our room was not ready at check in time even though we were told it would be as we arrived ahead of check in time. We were apparently upgraded but i wouldnt know as i don't know what the room i booked looked like. Rooms are typical european, very dim, old looking with hardwood floor.
But our worst experience during the stay was at front desk where one team manager refused to give us small bottled water as we were heading out to start our day. We have two children and we like to drink water. At $1500/night rate you would think they would oblige but manager on duty named Osha Fenoza Renno refused and actually argued with my wife and then me about their water policy. She was loud and happily wrote down her name for me when i asked for it. Then followed me to the door asking if i also wanted her email address. It was as if to state she didnt care about me reporting her to her supervisor. One of her team leader did give us water after she saw how her manager was behaving. Her team did giggle and laugh as we were exiting the lobby. Next day this team once again refused water to my daughter. Other staff members at different shift times gave us water and one shocked when i told him of this particular mgr refusing to give us water. Location is excellent with short 5 min walk to champs elysees. Plenty of cafes, bakeries of course. But to refuse water at a presumably 5 star hotel is unheard of. If we asked for alcohol i could understand
omar
2023 年 6 月入住 3 晚
8/10 还可以
EMMANOUIL
与家人出行
2023 年 5 月 3 日
满意:客房舒适度
EMMANOUIL
2023 年 4 月入住 3 晚
2/10 糟糕
James
2022 年 10 月 20 日
James
2022 年 10 月入住 1 晚
6/10 一般
Carla
与家人出行
2022 年 8 月 15 日
满意:住宿条件和设施,清洁度
不满意:服务设施,员工和服务
The room was beautiful. I really liked this hotel and would consider coming back. However, the staffs and their checkout system is below average.
I asked for a Taxi to go to the Airport and was recommended a wrong time. The Taxi refused to put the AC on when the weather was 32 degrees (when you pay $680 per night the hotel should call the adequate car). And the check out service delayed me by more than 15 minutes when I had prepaid my room. The Taxi took the longer route delaying me by an additional 20 mins (I had Waze on so knew that) and he refused to listen. With this experience, I was 15 minutes of not being able to get on my flight so it was very stressful.
The room fees shouldn't be this high considering the hotel does not offer sufficient amenities.
Carla
2022 年 8 月入住 1 晚
10/10 超赞
Jose
与家人及幼儿出行
2022 年 7 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staffs
Jose
2022 年 7 月入住 3 晚
10/10 超赞
真实旅客
与家人出行
2022 年 7 月 16 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing hotel. Way beyond our expectations. Spectacular services and staff, beautiful hotel.
真实旅客
2022 年 7 月入住 5 晚
10/10 超赞
Jose
与家人及幼儿出行
2022 年 7 月 16 日
满意:清洁度、员工和服务、住宿条件和设施
Everything excellent
Jose
2022 年 7 月入住 1 晚
8/10 还可以
Costandi
商务旅客
2022 年 7 月 12 日
满意:清洁度、员工和服务、住宿条件和设施
nice hotel, great staff, poor room and bar service and overrated for the money
Costandi
2022 年 7 月入住 4 晚
10/10 超赞
Jerome
与家人出行
2022 年 6 月 13 日
满意:员工和服务、服务设施、住宿条件和设施
Very nice.
Jerome
2022 年 6 月入住 2 晚
10/10 超赞
Jennifer Maldonado
与家人出行
2022 年 5 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Probably the best experience I’ve had in a hotel. From the amazing concierge to the front desk. The concierge helped me plan my entire trip since it was my first time in Europe and I was bringing my parents along with me. The smallest details like the warm toilet seat and warm towel bars in the bathroom to the amazing breakfast was so thoughtful. The location was close to everything so you can walk or take an Uber. Taxis are expensive so take Uber or walk. The hotel is clean and staff made it so much better. Totally recommend.
Jennifer Maldonado
2022 年 5 月入住 4 晚
8/10 还可以
rokia
与配偶出行
2022 年 5 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel staff is very friendly and the hotel is great. The rooms are spacious and the Ipad driven light and TV control are cool (the TV in the mirror is great!!!). Small issues related to the mattress that was a bit curvy and the curtains automatically opening at 8am (may be someone before us programmed it on the Ipad). Overall great hotel to stay
rokia
2022 年 5 月入住 2 晚
10/10 超赞
Nicolas
与家人出行, 商务旅客
2022 年 2 月 21 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Un très grand hôtel parisien idéalement situé
Nous avons séjourné 2 nuits à l’hôtel de Berri et tout s’est idéalement déroulé. Quelle belle découverte, un hôtel magnifique, l’ensemble du personnel attentionné et professionnel. Nous serions bien resté plus longtemps.
À bientôt, nous reviendrons.
Nicolas
2022 年 2 月入住 2 晚
10/10 超赞
Marie-Catherine
商务旅客
2022 年 1 月 29 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent établissement
Un accueil chaleureux par l’ensemble du personnel, une ambiance cosy, un bonne table table, une belle décoration du lobby des chambres …
Hôtel de Berri est un établissement que je recommande sans aucune hésitation !!
Marie-Catherine
2022 年 1 月入住 1 晚
6/10 一般
Stella
2022 年 1 月 2 日
满意:清洁度
不满意:员工和服务
Service was lacking a lot. English language skills, aside from check-in, non existent.