The hotel was aware of a planned power outage from 9 pm to 5 am (the entire night) but still accepted reservations without informing guests. They assigned us a room on the sixth floor, and that night, we had to use the stairs in complete darkness to reach our room. After a long day in Paris, this was a terrible experience.
We spoke with the hotel manager, requesting a fee waiver for that night, considering the lack of power in the stairs, corridors, and our room — we couldn’t even charge our phones. Shockingly, she refused, stating we should have read the announcement in the elevator. Unbelievable!