The overall stay was pleasant, staff are helpful and welcoming.
However, a few things had disappointed us.
Firstly, they have chromecast in the bedrooms, it worked the first half of our stay then all of a sudden one evening it was not there anymore and after consulting with the front desk, they sent a technician up who had a look but couldn’t fix it. The matter was just left unresolved and we didn’t bother with the tv for our last 3 nights.
We did have to request more than once for extra towels as they did not get sent up after asking the first time. There was also a situation where the cleaner had taken our robes but didn’t replace them and we again had to request twice for these which delayed our pool time.
In the spa area, on the first day the Hammam was not on and we had to find someone who could turn it on and we didn’t use it this day as it wasn’t hot enough due to being off all morning. The hammam was fine for the rest of the trip but then the sauna was out of service with the door being off the hinges so we were unable to use this for most of our stay.
The pool is nice, warm and of a good size. We enjoyed the breakfast however there was no halal meat/chicken option or alternatives for these so we stuck with eggs pastries the whole stay.
Upon arriving, I was asked to pay a €450 deposit for room charges which I did not pay as I was told prior to my stay that it would be €150 so after a bit of back and forth agreed that I would only pay €150.
Overall good Stay